Remote Access

Our current Remote Access service is coming to end of life.

We have been piloting a replacement service with several schools and we have received positive feedback on this, indicating it is now easier and faster to use.

So we are now informing you that the current service will be turned off on 3rd October 2019.

Please change to the new service before this date.

The new service can be accessed via the following link:

There is a guide available on this web page.

The new service does not use the old Remote Access tokens, but uses the same two factor authentication as we now use on the O365 email service, i.e. it uses the Microsoft Authenticator application on a mobile device, so if staff have not previously set this up to access email from outside of school, this will need to be done before trying to login to the new service. Instructions to do this are included in the guide.

Capacity has been increased from 50 seats to 100 seats, hopefully these will fulfil demand but will be allocated on a first come first served basis.

Charging for the new service will also change, rather than a cost per school coupled with a cost per user, the new service will be a flat rate charge for the whole school, meaning that schools can allow any staff that require the service to have access.

The change in service charge will happen from 1st April 2020 and will be a reduction for the majority of schools.

The service is web based so there is no software install required on the end computer and the desktop provided is now Windows 10.

If you have any questions about these changes, please contact the unit on 01204 332034 or email

Sam Stoneley

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