Technical Consultancy & Support The Schools ICT is a team of experienced and qualified professionals who provide a wide spectrum of high-quality technical support to almost all of Bolton’s schools.
Whether it is hardware, software, network, or security issues, the Schools ICT can help schools to solve them efficiently and effectively. The Schools ICT offer remote support, regular scheduled technician visits and a call-out service as required.
The Schools ICT also provide consultancy and advice on how to use technology to enhance teaching and learning, as well as to manage school data and administration. The Schools ICT is committed to delivering excellent customer service and value for money to all schools in Bolton.
Featured Services
Onsite Technician Scheme
We provide schools with an onsite technician for an agreed frequency, to provide local administrative tasks and support, separate to the support provided with hardware sales. The technician can perform any IT-related task that the
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school requests, as well as general regular network maintenance (users, PC/laptop imaging, updates, AV, backup) and can look at third-party equipment on a best-endeavours basis.
Central Technical Services
We support, develop and manage SLA services such as firewall, remote support, website content filtering, email filtering, anti-virus software, DNS, multi factor authentication, and Office 365. This team also act as third-line support to provide solutions for more complex problems.
Supply, Support & Maintenance
The Schools ICT Unit can supply a wide range of computer hardware to schools, for use in the classroom to aid teaching and learning, and in school offices to help with administration. The technical team provide our own maintenance service, with technicians
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who have knowledge of your staff, network, and hardware and act as second-line support; you don’t have to deal with the equipment manufacturer for repairs or warranty issues.